To ensure the provision of services in accordance with regulations and safety standards, Kango applies the following conditions and restrictions.
(Applicable to KANGO Logistics services)
KANGO Logistics provides international shipping services in accordance with Vietnamese law and the regulations of the importing country.
Customers acknowledge that using the service signifies having read, understood, and agreed to all of these terms.
KANGO reserves the right to update these terms from time to time and publish them on its official website. The latest version will take precedence.
KANGO accepts the transportation of all legally permitted goods. We do not accept the following for transport:
Prohibited substances
Drugs
Weapons
Explosives
Currency
Precious metals
Live animals
Counterfeit goods
Goods infringing intellectual property rights
Goods prohibited from import in the destination country
Items prohibited by law.
KANGO reserves the right to refuse any shipment that does not comply with these regulations.
Customers are responsible for:
If false declarations result in additional costs, destruction, penalties, or confiscation, the customer will bear full responsibility.
KANGO has the right to:
Inspect packages before acceptance.
Open packages if there is suspicion of regulatory violations.
Refuse to transport non-conforming goods.
Request customers to provide additional documents when necessary.
Suspend transportation if signs of legal violations are detected.
KANGO commits to:
Receiving and transporting goods on the correct route.
Tracking the shipment’s journey.
Assisting with investigations when incidents occur.
Promptly notifying of any incurred fees.
Coordinating with Customs and shipping companies to handle the case.
KANGO will not handle claims or compensation in the following cases:
Prohibited goods.
Counterfeit goods.
Goods that are difficult to obtain insurance for.
Goods inspected by Customs.
Hold.
Temporarily detained.
Confiscated.
Destruction.
Not permitted for import.
Recipient refused to accept.
Incorrect address.
Incorrect phone number.
Recipient unable to be contacted.
Returned due to recipient’s fault.
Goods damaged due to improper packaging.
Minor losses in the package.
Goods with short shelf life not meeting import requirements.
Force majeure events such as: (natural disasters, war, epidemics, strikes, terrorism, flight cancellations, airspace closures, changes in import policies, decisions of government agencies)
After the shipping company updates the status:
KANGO only supports tracking with the shipping company.
Customers must provide camera footage or evidence within 24 hours of the delivery date being updated.
Without verifiable evidence, KANGO will not process claims.
For regular goods (not insured):
For insured goods:
Compensation will be provided according to the terms of the registered insurance package.
Not covered:
Minor losses within the package
Natural losses
Damage due to the nature of the goods
Cases falling under the liability exemption.
Complaint acceptance period:
30 days from the date of shipment.
Specifically in the following cases:
Processing time depends on the relevant authorities.
Customers are responsible for providing:
for verification purposes.
Fees incurred by:
including but not limited to:
These will be fully paid by the sender or the payer.
KANGO has no right to waive, cancel, or claim any fees applied by government agencies or foreign partners.
By signing, creating a bill of lading, or handing over goods to KANGO, the customer acknowledges that they have read, understood, and agreed to all of the Terms of Service and the Compensation Policy.
In the event that the content on the Shipping Slip differs from the full Policy published on KANGO’s official website, the version on the website will prevail.
